Refund and Returns Policy – Kurotis.xyz
At Kurotis.xyz, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your waterproof cycling jacket, our Refund and Returns Policy is designed to provide a smooth and hassle-free process.
1. Return Eligibility
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Items must be unused, unwashed, and in their original condition with all tags attached.
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Returns must be initiated within 30 days of delivery.
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Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
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Items marked as final sale or customized products.
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Products that have been damaged due to misuse, improper care, or wear and tear.
3. Refund Process
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Once your return is received and inspected, we will notify you of its approval or rejection.
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Approved refunds will be issued to the original payment method within 5-7 business days.
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Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
4. Exchange Policy
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We accept exchanges for different sizes or defective items.
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If the desired replacement is unavailable, a refund will be processed instead.
5. How to Initiate a Return
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Contact us at info@kurotis.xyz with your order number and reason for return.
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We will provide a return authorization and shipping instructions.
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Send the product to:
Kurotis.xyz
1 Popeye Ln, Greensburg, LA 70441-3372, USA
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Once received and inspected, we will process your return or exchange.
For any further questions, feel free to reach out to us:
📞 Phone: (717) 938-9991
📧 Email: info@kurotis.xyz
We appreciate your trust in Kurotis.xyz and are dedicated to providing high-quality cycling gear with excellent customer service! 🚴♂️