Sales Policy
Welcome to Kurotis, where we specialize in crafting high-quality children’s nightlights with adorable pet-themed designs. Our goal is to provide a seamless shopping experience for all our valued customers. Below, you’ll find our comprehensive sales policy, designed to ensure transparency and satisfaction.
Payment Methods
We accept a variety of secure payment options, including major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. Payments are processed securely, and your personal information is protected with advanced encryption technology.
Order Processing
Orders placed on kurotis.xyz are processed within 1-2 business days. You will receive an email confirmation once your order is placed, and a follow-up email with tracking details once your item is shipped.
Shipping Policy
We currently offer shipping across the United States.
- Standard Shipping: 5–7 business days.
- Express Shipping: 2–3 business days.
Shipping rates vary based on your location and order size. Free standard shipping is available on orders over $50.
Returns and Exchanges
Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a 30-day return and exchange policy.
- Eligibility: Items must be in their original condition, unused, and with all packaging intact.
- Process: To initiate a return or exchange, contact us at info@kurotis.com with your order details. We’ll provide you with a return authorization and instructions.
Please note that return shipping costs are the responsibility of the customer, unless the item received was defective or incorrect.
Refund Policy
Refunds are processed within 5–7 business days after we receive your returned item. The refunded amount will be credited to your original payment method.
Custom Orders
For personalized products, including name-engraved nightlights, please double-check the customization details before placing your order. Custom items are non-refundable unless there is a manufacturing defect.
Customer Support
Our friendly customer service team is here to help you with any questions or concerns. You can reach us at:
- Address: 1100 Penncross, Greenville, North Carolina, USA
- Phone: (252) 758-1959
- Email: info@kurotis.com
Why Shop with Kurotis?
At Kurotis, we believe in providing exceptional products and a hassle-free shopping experience. Our pet-themed children’s nightlights are crafted with care, combining functionality and charm to bring warmth and joy to your home.
Thank you for choosing Kurotis. If you have any questions about our sales policy or need assistance, please don’t hesitate to contact us. We’re here to light up your world!